Last updated: June 3, 2025

Introduction

This document contains important information that you should review before using the Heal Junction website and associated services. These terms and conditions constitute an agreement between you and Heal Junction Limited (“Heal Junction”, “we”, or “us”), the owner of healjunction.com (the “Site”) and related websites, applications, and services (collectively, the “Services”).

The Terms of Use, together with our Privacy Policy (collectively, the “Agreement”), govern your use of the Services, whether or not you create an account. By using the Services or creating an account, you agree to this Agreement. If you do not agree, you may not use the Services.

If you are using the Services on behalf of another individual or entity, you represent that you are authorized to accept this Agreement on their behalf.

1. About the Heal Junction Site

Portions of the Services can be viewed without an account, but to access all features, you must create a Heal Junction account and provide certain information, which you authorize us to use as described in our Privacy Policy.

While some content may be provided by healthcare professionals, it does not create a medical professional-patient relationship or constitute medical advice, diagnosis, or treatment. We make no guarantees regarding the accuracy of content or the qualifications of healthcare providers listed on our platform. We do not endorse any specific healthcare providers or services.

2. Heal Junction Does Not Provide Medical Advice

The content you receive through Heal Junction is for informational, scheduling, and payment purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Do not disregard or delay seeking medical advice based on information from our Services. In case of a medical emergency, contact a healthcare professional or hospital immediately. Your use of the content is at your own risk.

3. No Doctor-Patient Relationship

Your use of the Services does not establish a doctor-patient relationship. While healthcare professionals may share content, it is not a substitute for in-person care. We do not control the availability of healthcare providers and are not liable for canceled appointments or any resulting injury or loss.

4. Acknowledgement of Healthcare Provider Relationships

You are responsible for choosing your healthcare provider. Heal Junction verifies certain credentials of providers but does not guarantee their suitability for your needs. Providers may pay to be listed or featured, but this does not imply endorsement. We do not recommend or endorse any specific providers.

5. The Services Are for Informational and Educational Purposes

Content on the Site is for general reference only and may become outdated or inaccurate. We do not guarantee the timeliness, accuracy, or completeness of any content, including insurance information. You should independently verify any information relevant to your care.

6. Your Personal Information

We prioritize protecting your privacy. Our Privacy Policy details how we collect, use, and share your personal information. We encourage you to review it carefully.

7. Your Responsibilities

• 7.1 Account Credentials: Keep your login credentials secure and notify us immediately if they are compromised.
• 7.2 General Responsibilities: You are responsible for the accuracy of the information you provide and for any healthcare costs incurred. You must use the Services lawfully and not interfere with their operation.
• 7.3 Healthcare Provider Responsibilities: Providers must act professionally and may not use the Services for anti-competitive or deceptive practices.

8. Acceptable Use Policy

You agree not to:

• Impersonate others or engage in fraudulent activity
• Use the Services in a way that harms performance
• Fail to attend appointments without reasonable notice (for patients)
• Repeatedly fail to fulfill appointments (for providers)

9. Changes to the Services

We may modify, suspend, or discontinue parts of the Services at any time. Your use of new features is governed by this Agreement. Some Services may have additional terms, which you must accept to use those features.

10. Links to Other Websites

We are not responsible for the content or accuracy of third-party websites linked from our Services. Use them at your own risk.

11. Content You Post or Submit

You may submit feedback or reviews, which become public. We reserve the right to remove inappropriate content and terminate accounts for violations.

12. Your Use of Content

All content on the Site is owned by Heal Junction and protected by copyright. You may not reproduce or distribute it without permission.

13. Disclaimer

We are not liable for:

• The accuracy or completeness of content
• Your reliance on content or decisions made based on it
• Interruptions or errors in the Services
• Any harm resulting from your use of the Services

14. General Limitation of Liability

Your sole remedy for disputes is to cancel your account. We are not liable for indirect, incidental, or consequential damages arising from your use of the Services.

15. Termination

We may terminate or suspend your account for violations of this Agreement or inactivity. You may also request account closure. Certain provisions survive termination.

16. Indemnification

You agree to indemnify Heal Junction against any claims arising from your use of the Services or violation of this Agreement.

17. Miscellaneous

• 17.1 Electronic Contracting: Your use of the Services constitutes acceptance of this Agreement.
• 17.2 Changes to Terms: We may update these Terms; continued use constitutes acceptance.
• 17.3 Limitation of Claims: Claims must be brought within one year.
• 17.4 Severability: Invalid provisions will be replaced or limited as necessary.
• 17.5 Arbitration: Disputes will be resolved through binding arbitration under Kenyan law.
• 17.6 Entire Agreement: This Agreement supersedes all prior agreements.
• 17.7 Eligibility: You must be 18 or older to use the Services independently.