Effective Date: June 3, 2025

Introduction

At Heat Junction, we are committed to protecting your privacy and safeguarding your personal information. This policy explains how we collect, use, and protect your data. If you have any questions, please feel free to contact us at privacy@heatjunction.com. This policy should be read alongside our Terms and Conditions, which together govern your use of the Heat Junction website, booking platform, and any other services we provide.
By accessing or using Heat Junction's services, you agree to the practices outlined in this privacy policy and consent to the collection, use, and sharing of your information as described. If you do not agree with this policy, you cannot use our services. If you are using the services on behalf of another individual (such as your child) or entity (such as your employer), you represent that you are authorized to accept this policy on their behalf.

1. Overview

Heal Junction (“us”, “we”, or “our”) is dedicated to respecting the privacy rights of visitors and users of healjunction.com (the “Site”) and related websites, applications, and services (collectively, the “Services”). This Privacy Policy demonstrates our commitment to protecting your privacy and outlines our practices regarding personally identifiable information (“Personal Information”) collected when you use our Services. Your use of the Services is subject to our Terms of Use, which incorporates this Privacy Policy.

2. Information Heal Junction Collects

To provide personalized healthcare facilitation and medical tourism services, we may need to collect certain information from you.

2.1 Personal Information You Provide Directly

We collect Personal Information that you voluntarily provide, including:

• Contact data (e.g., email address, phone number)
• Demographic data (e.g., country, gender, date of birth)
• Insurance data (e.g., insurance carrier, plan, member ID)
• Medical data (e.g., healthcare providers visited, health information you choose to share)
• Other identifying information (e.g., unique identifiers, information in emails or letters you send us)

We may also collect additional information as described at the point of collection or with your consent. While you can access some Services without providing Personal Information, certain features—such as booking healthcare appointments—require it.

2.2 Payment Processing Information

When you make payments through our Services, your payment information is collected and stored by our secure payment processing partners. These partners handle your payment details in accordance with their own terms of service and privacy policies.

2.3 Information from Third-Party Sources

We may receive Personal Information from third parties, such as business partners or service providers. If you use a third-party service to log in or share content, that service may provide us with certain information, depending on your account settings.

2.4 Information Automatically Collected

We automatically collect certain data when you use our Services, including:

• IP address
• Device type and browser used
• Referring webpage or source
• Geolocation information
• Other interaction data (“Traffic Data”)

3. How Heal Junction Collects Information

We collect information (including Personal Information and Traffic Data) through:

• Your use of interactive tools (e.g., searching for healthcare providers or appointments)
• Information you provide in forms or surveys
• Applications and software you download
• Location-enabled browsers or mobile devices
• Tracking tools (e.g., cookies, analytics)
• Contact forms, emails, or other communications

4. How Heal Junction Uses Information

4.1 Tracking Tools

We use cookies and web analytics to improve our Services, customize ads, and measure performance. These tools help us understand user behavior and enhance your experience.

4.2 Behavioral Advertising

We may use behavioral advertising to display relevant ads based on your online activities. Our partners may use tracking tools to collect data such as IP address, device ID, and browsing behavior to tailor ads to your interests.

4.3 Opt-Out Options

You can manage cookies and other tracking tools through your browser or device settings. However, disabling them may limit access to certain features. This policy does not cover third-party tracking tools, and we are not responsible for their practices.

5. How Heal Junction Uses Your Information

We use your information to:

• Provide and improve our Services
• Respond to your inquiries and requests
• Communicate with you (e.g., appointment reminders)
• Customize your experience and deliver relevant content
• Send you information about our Services
• Display advertisements, including behavioral ads
• Fulfill legal obligations and protect against fraud
• Resolve disputes and enforce our Terms of Use

6. How Heal Junction May Share Your Information

We may share your information in the following ways:

• With healthcare providers you choose to schedule through our Services
• With partners for advertising or operational purposes (e.g., hosting, billing, analytics)
• With insurance providers you identify to us, to verify eligibility or obtain benefit information
• In public forums or reviews (note: such information is not private)
• To comply with legal obligations, protect rights, or enforce agreements

7. Storage and Security of Information

We use industry-standard security measures, such as SSL encryption, to protect your Personal Information. Your data is stored on secure servers in Kenya, the United Kingdom, and other locations, with standard backup and archival systems in place.
Your account is password-protected, and you are responsible for safeguarding your credentials. While we strive to protect your information, we cannot guarantee absolute security. If we believe your data has been compromised, we will notify you as promptly as possible.

8. Your Choices When Using the Services

You can choose not to provide certain information, but this may limit access to some features. Registered users can update their account information by logging in. To close your account, email deactivate@healjunction.com. We may retain certain information as required by law or for legitimate business purposes.

9. How Long Heal Junction Retains Your Information

We retain your Personal Information for as long as your account is active or as needed to provide Services. In some cases, we may retain data longer to comply with legal obligations, resolve disputes, or prevent fraud. Depersonalized or aggregated data may be retained indefinitely.

10. Information Provided on Behalf of Minors and Others

Our Services are not intended for children under 16. We do not knowingly collect information from minors. Parents or guardians may use the Services on behalf of minors, and any information provided will be treated as Personal Information. If you use the Services for another person, you agree to share relevant communications with them.

11. Other Web Services

Our Services may contain links to third-party websites. We are not responsible for their privacy practices. If you access our Services through a third-party site, you are subject to their policies.

12. Updates to the Privacy Policy

We may update this policy from time to time. Changes will be posted here, and your continued use of the Services constitutes acceptance. We encourage you to review this page periodically. If you do not agree to changes, you must stop using the Services.

13. Healthcare Service Providers and Their Obligations

We share basic Personal Information with healthcare providers you choose to visit through our Services. These providers may collect additional information directly from you, with your consent, to build a medical history. Heal Junction is not responsible for obtaining this consent or for any data collected by the providers.

14. Contact Us

For questions or concerns about this Privacy Policy, please contact us at:
Heal Junction
Stellato Building, Westlands,
Nairobi, Kenya
+254 711 082 072
privacy@healjunction.com